REFUND & CANCELLATION POLICY

Appointments are booked and paid for through our online booking partner, Vagaro, or in person at the shop. Any card payment is handled directly by Vagaro — we don't process or store card numbers ourselves.

Please reschedule or cancel at least 1 hour before your appointment or you may be charged a cancellation fee of 100% of the scheduled service price. Arriving more than 10 minutes late may result in your appointment being cancelled.

You can cancel or reschedule through your Vagaro confirmation email/text, or by calling or texting us at (713) 899-0979, or emailing scissorhandsbarbershop1355@gmail.com.

Cancelling with less than 1 hour's notice, or not showing up for your appointment, may be charged the full price of the booked service, following Vagaro's no-show/late-cancellation policy for this shop.

If we need to cancel or reschedule your appointment (illness, emergency, etc.), you'll get a full refund of anything paid in advance, or we'll happily rebook you — your choice.

If you paid online through Vagaro, refunds are returned to the same card or payment method through Vagaro's payment processor and typically appear on your statement within 5–10 business days, depending on your bank or card issuer. If you paid in-shop, we'll refund you directly.

Let us know before you leave the shop and we'll make it right at no extra charge. If that's not possible in the moment, contact us within 3 days at scissorhandsbarbershop1355@gmail.com and we'll work it out with you on a case-by-case basis.